All your questions about ak11 answered in one place
Payments, bonuses, VIP benefits, cricket betting, and responsible gambling — whatever question comes to mind, you'll find the answer right here.
Whether you're new to ak11 or an experienced player, having questions is perfectly normal. On this page we've gathered the questions most frequently asked by Bangladeshi users. From withdrawal rules to VIP cashback, BPL betting to responsible gambling advice — everything is laid out below. If you can't find your question, our support team is by your side 24/7.
FAQ — All Categories
Responsible Gambling
ak11 is only for people aged 21 or older. When creating an account, you must confirm that you are at least 21 years old. Keeping minors away from gambling is our responsibility and a core policy of the platform.
You can set a daily or weekly deposit limit for yourself. To do this, let our support team know via live chat. A set limit helps you stay within your budget and avoid overspending. Lowering a limit takes effect immediately; raising one requires a waiting period.
If you feel that gambling is getting out of your control, contact ak11's live chat immediately or email [email protected]. Our team will help you arrange a temporary suspension of your account. You can also reach out to a mental health service or helpline for professional support.
Some common signs are: spending more than your budget, placing more bets to chase losses, neglecting family or work, and feeling restless when you lose. If these signs appear, stop playing and seek help. Responsible gambling means playing for fun, not under pressure.
Yes, you can apply to put your account on a break for a set period (cooling-off) or exclude yourself for the long term (self-exclusion). Just let us know via live chat or email. Once self-exclusion is activated, it cannot be reversed before the set period ends.
VIP Program
ak11 has three VIP tiers: Bronze, Silver, and Gold. The Bronze tier offers up to 0.3% weekly cashback. Silver increases that to up to 0.5%, and the Gold tier can offer up to 0.8% weekly cashback. Additional special benefits are added at each tier.
Each week, cashback is calculated based on your total betting amount. At the end of the week, cashback is credited to your account at the applicable rate. It goes straight to your balance, so you can use it without any extra wagering requirement. Cashback increases from Bronze to Gold according to your tier.
Beyond higher cashback rates, VIP members can enjoy priority access to special promotions, faster support, and exclusive offers on selected events. At higher tiers, personally customized offers and special bonuses are also available.
You can gradually advance to a higher tier through regular betting and staying active on the platform. Consistent participation and gaming activity is what matters, not a specific turnover target. You can find out your current tier and progress toward the next one via live chat.
Yes, players at higher VIP tiers receive priority support. However, ak11's live chat and email support is available 24 hours a day, 7 days a week in both Bengali and English for all tiers. A dedicated support line remains active for Gold members.
BPL & International Matches
If a match is abandoned due to rain or any other reason and declared a no-result, all bets on that match are generally voided and the stake is refunded. If a result is determined by the Duckworth-Lewis method, it is counted as a valid result. The rules for each match are clearly communicated at settlement.
Decimal odds represent the total return directly. For example, if the odds are 2.50 and you place a ৳100 bet, your total return if you win is ৳250 — meaning ৳150 profit plus your original ৳100 back. The higher the odds, the lower the probability but the greater the potential profit.
Go to the cricket betting page on ak11 and select your preferred event from the list of available matches. Betting opportunities are available for BPL, T20 World Cup, and various other international tournaments. Choose your preferred market and amount, then confirm your bet slip. Make sure you have enough balance before placing a bet.
The most popular markets include: match winner, toss result, top run scorer, method of first wicket, over/under runs, and innings total. For example, in a hypothetical match like Bangladesh vs India, you can bet on any of these markets.
Yes, ak11 offers live betting on selected cricket matches. Odds change as the match progresses. Live betting offers a more exciting experience, but you need to make quick decisions. It is wise to carefully check the latest odds before placing a bet.
How to Withdraw
Yes, but you must meet the wagering requirements first. For the welcome bonus, you need to wager 10 times the bonus amount. For example, if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before it becomes withdrawable — on the bonus only, not on the deposit. Once the requirement is met, you can withdraw any amount.
Generally, after a withdrawal request is approved, the money reaches your mobile wallet within 30 minutes to 3 hours. During busy periods or if verification is needed, it may take a little longer. If there is a delay, let us know via live chat.
The minimum withdrawal amount at ak11 is ৳1,000. Withdrawal requests below this amount will not be processed. So only submit a withdrawal request once you have a balance of ৳1,000 or more. There is no withdrawal fee.
ak11 supports withdrawals through three mobile wallets: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. When withdrawing, provide the correct wallet number — recovering money sent to a wrong number can be difficult.
Yes, for security reasons withdrawals can only be made to a mobile wallet registered in your own name. Withdrawals to someone else's wallet or an account in a different name will not be approved. This rule exists to protect your funds.
Still have questions? We're always ready.
For any question or issue, ak11's support team is by your side 24 hours a day, 7 days a week — in both Bengali and English.
Live Chat — 24/7
[email protected]